Tracking your orders is quick and simple! Once your order has been dispatched, you’ll receive a confirmation email with a tracking number and a link to the courier’s tracking page. Simply click on the link, or visit the courier’s website and enter your tracking number. in the designated field to view the latest updates on your delivery. If you encounter any issues or need assistance, our customer service team is here to help—feel free to reach out! 

We aim to make returns as hassle-free as possible. If you need to return an item, you can do so within 14 days of receiving your order. Please note that the product must be returned in its original, unopened shipping box to be eligible for a refund. To start the process, please contact our customer service team to generate a return label. Once we receive and inspect the returned item, we’ll process your refund or exchange.

Yes, all Naybal Beauty products are 100% cruelty-free and vegan. We are proudly PETA-certified, ensuring that none of our products are tested on animals and contain no animal-derived ingredients. Our commitment to ethical beauty reflects our care for animals, nature, and a sustainable future.

Our products feature fragrances like the Coconut & Honey blend, which combine safe, high-quality ingredients to create delightful scents. While not all of our fragrances are fully natural, they are carefully selected to meet strict safety standards, ensuring they are skin-friendly and suitable for personal care use.